Pelayanan Air Bersih Oleh Perusahaan Daerah Air Minum Tirta Anom Kota Banjar Tahun 2019

Abstract

PDAM Tirta Anom Banjar City as an element of a regional company is owned by the Banjar City Government, the agency has very real benefits in providing services to the community, namely the service of clean water as a vital necessity in human life. To serve the needs of the Banjar City community in terms of providing clean water, the Banjar City Government implements policies in meeting these needs through the construction of the PDAM Tirta Anom Banjar. The research approach used in this study is a qualitative approach with the type of descriptive method. Data collection techniques used literature techniques, field studies that consisting of observations and interviews with 10 people and study documentation. Based on the results of research, the service quality of PDAM Tirta Anom Banjar City is using the indicators according to Parasuraman, namely tangible, reliability, responsiveness, assurance and empathy. It can be seen that the service that has been given is good, only from the guarantee and empathy indicators that are still lacking. The customer feels that the expected quality and quantity of water is not in accordance with wishes of the customer. Although from other indicators the service can be said to be good. The main task of the PDAM produces clean water, therefore the quality of water services to customers is the main thing compared to other services, so that the water produced is in accordance with the expectations desired by the customer.