PELAYANAN PEMBUATAN DAN PERPANJANGAN SURAT IZIN TRAYEK ANGKUTAN PEDESAAN OLEH SEKSI ANGKUTAN DINAS PERHUBUNGAN KABUPATEN PANGANDARAN

Abstract

The background of this research is the large number of Rural Transport vehicle owners who do not extend their Transportation Business Route Permits. There are still many Rural Transport Vehicle Owners who do not understand the procedures for making Rural Transport Route Permit services. This study aims to determine the service for making and extending transportation route permits by the Transportation Section of the Pangandaran Regency Transportation Service in order to improve services for making and extending transportation route permits. This type of research is qualitative, the research focus is examining the service for making and extending transportation route permits by the Transportation Section of the Pangandaran Regency Transportation Service, the data sources are primary data, and secondary data. The results of this study indicate that the service for making and extending transport route permits by the Transportation Section of the Pangandaran Regency Transportation Service has not been optimal in accordance with the applicable service procedures so that the service objectives for making and extending transport route permits by the Transportation Service Section of the Pangandaran Regency Transportation Service have not been achieved. This is due to a lack of socialization by the Transportation Section of the Pangandaran Regency Transportation Service to Every Rural Transport Vehicle Owner regarding procedures for making and extending rural transport route permits, awareness of Transport Owners in extending rural transport route permits which are often late, vehicle owners do not follow established procedure.