KINERJA PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KECAMATAN LANGKAPLANCAR KABUPATEN PANGANDARAN

Abstract

Based on the results of observations made by researchers at the research object, it appears that the performance of District Integrated Administrative Services (PATEN) at the Langkaplancar District Office has not been implemented optimally. For this reason, this research aims to analyze the performance of District Integrated Administrative Services (PATEN) implemented in Langkaplancar District, Pangandaran Regency. This research uses a qualitative approach with descriptive methods. There were 6 informants in this research. The research results show that: 1) Performance of District Integrated Administrative Services in the aspects of a) quality, service performance is processed quickly; b) quantity, fifty administrations on average in a day; c) timeliness, targeted administration depending on means; d) effectiveness, by service planning; e) independence, the presence of officer initiative in service; f) work commitment, loyal service. 2) Barriers to aspects; a) quality, service is hampered by network and high internet costs; b) Quantity, the number of targets is reduced due to incomplete requirements of the community that makes the administration; c) timeliness, hampered by the internet network which resulted in inaccurate administration completion times; d) effectiveness, some officers lack discipline in administrative services; e) independence, resource officers are less responsible for finding solutions; f) performance commitment, lack of loyalty of administrative service officers. 3) Efforts to overcome obstacles: a) quality, temporary internet access replaced manually to achieve service; b) quantity, providing understanding to service recipients to complete administrative requirements; c) timeliness, improving the network so that administrative services are according to plan; d) effectiveness, evaluating once a week so that services are realized; e) independence, emphasizing that officers continue to work independently; f) work commitment, filling each other's gaps, providing input even with inadequate means.