Kualitas Pelayanan Publik Di Bidang Kebersihan Dinas Lingkungan Hidup Dalam Meningkatkan Kepuasan Masyarakat di Kota Banjar

Abstract

The receipt of the Adipura award by the City of Banjar five times in a row attracted researchers to conduct research on the strategies used by the Government, as well as the inhibiting factors and efforts to achieve the Adipura award in the following year. The research approach used is a qualitative approach with a descriptive method. Informants selected by purposive sampling technique were 14 people who were selected according to the relevance of this study. The research analysis is based on strategic management theory with the dimensions of formulation, implementation, and evaluation. The results of the study show that the strategy adopted by the Banjar City Government is to form an Adipura Team, manage monitoring points, 3R waste management (Reuse, Reduce, and Recycle), and create Green Open Spaces. Inhibiting factors include the lack of waste service facilities and infrastructure, lack of budget, and lack of public awareness of the surrounding environment. Efforts to maintain the Adipura award by means of socialization, program comparison studies, building more Green Open Spaces, educating the community, increasing supervision, and environmental management.